Privacy Policy

1. Introduction

FK Vroom ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

2. Who we are

FK Vroom is a mobile car detailing business based in Durban, South Africa. Our website provides information about our services and allows customers to initiate booking enquiries via WhatsApp.

3. What personal information we collect

We may collect the following personal information:

• Name — when you submit our contact form
• Phone number — when you submit our contact form or initiate a WhatsApp booking
• Email address — when you submit our contact form
• Message content — information you provide in your enquiry
• Usage data — pages visited, time spent on site, device/browser type, and general location (collected automatically via Google Analytics)

We do not collect payment information through our website.

4. How we collect your information

• Contact form — information you voluntarily submit via our website contact form
• WhatsApp — when you initiate a booking enquiry via our WhatsApp link, your information is handled through WhatsApp's platform (subject to WhatsApp's own privacy policy)
• Google Analytics — we use Google Analytics to understand how visitors use our site; this uses cookies and similar tracking technologies

5. Why we collect your information

We collect and use your personal information to:

• Respond to your enquiries and contact form submissions
• Facilitate and confirm service bookings
• Improve our website and user experience through analytics
• Communicate updates or promotions (only where you have consented)

We will not use your personal information for any purpose other than those listed above without your consent.

6. Cookies and Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies — small text files stored on your device — to collect information about how you use our site.

Information collected includes pages visited and time spent, general geographic location (city/country level), device type and browser, and referral source.

This data is aggregated and anonymised where possible. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. You can also manage or disable cookies through your browser settings.

7. Sharing your information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers — such as Google (for analytics), only to the extent necessary to provide their services
• Legal authorities — if required to do so by law or to protect our rights

All third parties are required to handle your information in accordance with applicable data protection laws.

8. How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for a reasonable period to manage enquiries and are then securely deleted.

9. Your rights under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

10. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to third-party platforms (such as WhatsApp). We are not responsible for the privacy practices of those platforms and encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: